1. Information We Collect
When you reach out to us via email, Zoom, or our website, we may collect:
- Contact details: Your name, email address, and phone number.
- Property information: Property address, city, state, zip code, and general condition details you choose to share.
- Situation details: Your reason for selling, timeline, and any other context you provide to help us understand your needs.
- Communication records: Emails, call notes, and meeting summaries to ensure continuity in our conversations.
We do not collect credit card numbers, Social Security numbers, or bank account information through this website.
2. How We Use Your Information
We use the information you provide solely to:
- Review your property and prepare a cash offer.
- Communicate with you about your property and answer your questions.
- Market the purchase contract to our network of pre-qualified cash buyers and end investors to secure funding.
- Coordinate with a title company or closing attorney if a transaction moves forward.
- Maintain records of our interactions for legal and operational purposes.
We do not use your information for marketing campaigns, spam, or unrelated solicitations.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information when necessary to facilitate a real estate transaction:
- Pre-qualified cash buyers and end investors — to market the purchase contract, secure funding, and facilitate closing. We share only the information needed for buyers to evaluate the opportunity.
- Title companies and closing attorneys — to complete due diligence and closing.
All third parties we work with are bound by confidentiality obligations.
4. Data Security
We store your information securely using industry-standard practices. Our email and scheduling systems use encrypted connections (SSL/TLS). We limit access to your information to only those directly involved in reviewing your property. In the event of a data breach, we will notify affected individuals as required by Florida law within 30 days.
5. Cookies and Tracking
Relief Realty does not install its own cookies, analytics trackers, or advertising pixels. However, our hosting and security provider (Cloudflare) may use essential cookies and similar technologies to protect the site from malicious traffic and ensure reliable delivery. These are strictly functional and do not track you for marketing purposes. We do not monitor your browsing behavior across other websites.
6. Your Rights
You have the right to:
- Request a copy of the information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal record-keeping requirements).
- Withdraw from communications at any time by emailing us.
7. Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. If no transaction occurs, we typically delete or anonymize contact records after 24 months unless you request earlier deletion.
8. Children's Privacy
This website and our services are not directed at individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Email: support@reliefrealtyco.com